Armstrong Bell's Customer Service Reports (CSRs) are designed to give an overview of current and recent interactions with our service desk. The report isn't "drillable" - i.e. only the information displayed is available, and you can't "click through".
This is a new version of the report as of January 2026, it's under development and new features are being added. If you have any questions or suggestions please reach out to the service team or your account manager.
CSAT (Customer Satisfaction) scores and comments are collated from the responses we receive to our requests for feedback after closing cases.
The Case Priority definitions (e.g. P1, P2 etc.) and a full description of our Managed IT service can be found here.