This document sets out what's included in our DNS Filtering solution.
Our DNS filtering service is designed to protect customers from a variety of threats through advanced filtering, and provides the below feature set:
Block access to phishing, botnet and malware domains
Utilise application-aware filtering to block applications that should not be used
Apply content filtering rules to filter web-based content
Provide coverage when on and off the organisation's network
Block access to potentially risky domains that have not yet been classified as malicious
Full reporting dashboard
The solution is monitored and managed by our in-house team, with changes and requests able to be made as part of the service. During on-boarding, an agent is deployed to managed devices to enable the DNS filtering solution to be applied.
Customers can raise queries directly with our dedicated support team for assistance. Typical requests include modifying content filtering policies, resolving issues with blocked domains, and adjusting application blocking policies.
The service coverage is provided in line with the customer's existing Managed IT Service support contract.
Our team receive alerts for a variety of events relating to the platform, including:
Planned maintenance
Degraded service due to issues arising
Critical incidents or major outages
When one of these is received, it is initially reviewed for impact, and if appropriate, communications will be sent to customers.
The following reports are built into the platform and provide detailed information on usage, content accessed and how security is being applied:
Agent counts
Server geolocation
User reports
Roaming client reports
Domain reports
Our team works closely with our preferred partner for DNS filtering services, with the ability to escalate incidents where required. All initial analysis and investigation is conducted internally, and specific platform or technical queries are then logged with the vendor; there is no additional cost to the customer, and our team will fully manage this process throughout.
Where a new feature is introduced to the platform that would benefit a customer, the required changes are reviewed by our team to ensure they are suitable for implementation. If the change requires disruption to service, or an adjustment to core components that may alter existing functionality, this will be communicated to the customer and a route forward agreed.
For any additional functionality requiring considerable work and/or integration, these items will be scoped and discussed independently with the customer.
Initial consultation and requirements assessment
Discuss specific DNS security needs with the customer
Review any existing web filtering policies in place
Tenant configuration
Create the tenant within the filtering solution
Build the required policies and ruleset
Pilot deployment
Deploy the agent to pilot devices
Test the policy deployment and verify that devices are filtered
Review reporting content to ensure successful agent reporting
Rollout
Deploy the agent to the remaining devices and confirm registration
Implement DNS forwarding configuration for customer sites
Complete the adjustment of any policies and configurations
Review the platform for any errors
Provide any further assistance as required