This document sets out what's included in our M365 & Google Workspace Backup solution. It should be read alongside How we handle backups, which covers the practices common to all of our backup services.
Our cloud backup platform supports the Microsoft 365 and Google Workspace suites, namely:
Email — Exchange Online (email), including calendars / Google Mail
Data — OneDrive / Google Drive
Shared data — SharePoint / Shared Drives
Messaging and collaboration — Teams / Google Groups
Data is backed up three times a day automatically, and is retained for one year.
Data can be restored as follows:
Restoration of emails, files or folders to either their original location or a new location
Initial tenant configuration
Create customer within backup platform
Configure secure API integration into customer Microsoft 365 / Google Workspace tenant
Verify secure connectivity is in place
Implement backup policy
Configure user and shared mailbox backup parameters
Implement backup policy
Deploy policy for 1-year retention
Configure alerting to service desk
Testing phase
Conduct a test backup to verify data capture
Perform test restore to confirm data validity
Go-live
Monitor first backup run and verify success
Troubleshoot any issues that arise