This document sets out what's included in our Scheduled Onsite Engineering service.
Our Scheduled Onsite Engineering service provides organisations with dedicated technical expertise on a recurring basis, ensuring seamless support for IT infrastructure, troubleshooting, and planned maintenance activities. The service is ideal for customers requiring regular, hands-on technical assistance as part of their overall IT operations strategy. Key features include:
Regularly scheduled visits from a skilled onsite engineer
Proactive maintenance of IT systems, including servers, networks, and end-user devices
Support for troubleshooting, hardware replacements, and software upgrades
Flexibility to adjust service scope based on evolving organisational needs
The service is fully managed by our in-house team, ensuring consistent delivery, documentation, and alignment with the customer's IT objectives.
Scheduling
Visits are scheduled in advance, based on a predefined frequency (e.g. weekly, biweekly, or monthly)
Flexibility is provided to adjust schedules to accommodate specific customer needs or IT projects
Scope
Customers can define a priority list of tasks for each visit, ensuring the most critical needs are addressed
Scope can include a mix of routine maintenance, issue resolution, and project-related activities