Extended service desk hours
Overview
We offer extended service desk hours to provide greater flexibility and ensure support is available when you need it most. Whether it’s early mornings, late evenings, or weekends, our team can be on hand to assist with technical issues and queries outside of standard business hours.
This extended coverage helps minimise downtime, enhances staff productivity, and supports teams working across varied schedules or time zones. With our dedicated support, customers can rely on expert assistance at times that suit your business operations.
Features
- Monday – Friday 07:00 to 20:00
- Saturday 08:00 to 17:00
- Sunday 08:00 to 17:00
- Bank Holidays (excl. Christmas Day) 08:00 to 17:00
- Customised support hours available on request
Links
Service Definition available here