1st to 3rd Line Support

Our customers end users are able to contact our service desk directly to receive assistance without the need for any internal escalation or point of contact being consulted first. Our team comprises engineers operating from 1st line through to 3rd line, with procedures in place to escalate incidents as further expertise is required. Once a ticket is raised with our team, a triage process is conducted to perform an analysis and ensure that the ticket is assigned to the most appropriate team member to assist in the shortest time available. 

Additionally our team can liaise with major vendors such as Microsoft when working to resolve an issue.