Key Metric Reports

We provide comprehensive service reporting to ensure full visibility of IT services and performance. Our reports include detailed insights into key metrics such as ticket category data, SLA adherence, ticket resolution times, and incident trends, enabling our customers to evaluate the effectiveness and performance of our services. We believe that full transparency is key to a positive and long-lasting partnership.

The default set of data within the report is as follows:

• Number of tickets raised and their priorities
• SLA performance over the period
• Ticket type
• Customer satisfaction data
• Patch compliance data for the managed endpoints