Managed IT Service Overview
SKU: MIT-1001
Overview
Armstrong Bell’s Managed IT Service provides a simple, secure and scalable offering to not only support, but also manage an IT environment for organisations. We are enabling our customers to focus upon their core business rather than worrying about IT issues, with our team delivering an enterprise grade service and experience.
The service enables customers to contact our team to raise service incidents relating to their systems, platforms, endpoints, servers and infrastructure – with our expert team on-hand to provide assistance to these issues; including working with agreed 3rd parties where required. Coupled with a proactive service that is constantly running, optimising and troubleshooting issues to remove downtime, we free up our customers to focus on their own organisation’s goals.
Features
- Unlimited remote support tickets included, service provided 08:30 to 17:00 weekdays
- Our team proactively monitors and manages the core infrastructure; from servers through to networks
- Security and other priority patches are deployed to managed devices, monitored and reported upon by our team to ensure compliance
- A range of security features are included by default; from 24×7 managed threat detection and response through to implementing and maintaining well defined security standards
- Service reporting is available to customers, highlighting key metrics and trends over time
- Periodic strategic business reviews are included to ensure that the organisation can use technology to grow and scale, this includes building a strategic road map for IT