3rd Party Vendor Management

Most organisations work with a number of 3rd party vendors; from software vendors through to core services provider for items such as CCTV, building management or retail point of sale. We believe that collaboration between providers is the best way to achieve a smooth and consistent service, as such our team will work directly with a list of agreed 3rd party suppliers whereby this provides an overall benefit. 

During on-boarding, the team will capture this information and also ask for introductions to key suppliers that we may engage with, this helps to create bi-directional communication early on and provides a chance to improve any issues that may be pre-existing. For example, if a 3rd party key supplier frequently has issues logging in remotely which in turn is providing longer resolution times, assistance can be provided to investigate this or identify a more preferred solution.